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FAQ

Warranty / Guarantee

We guarantee your satisfaction. All our products come with a 14 day no quibble return.
More found at - https://www.lumination.co.uk/terms

Returns

Returns Policy Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htmShould you wish to return the goods because of any defect then please advise us of your claim in advance of despatching the goods. Once we have agreed the return and agreed the associated costs you may proceed to send the goods. Once we have received the goods and we acknowledge the claimed defect then a full refund will be made to your card including the agreed costs of returning the goods.
More found at - https://www.lumination.co.uk/terms

Shipping

We are shipping worldwide at fast ratesMore found at - https://www.lumination.co.uk/deliveryinformation

Opening times

The webstore is open 24/7. All orders are checked on the day or the next working day.You can view the branches opening times here - https://www.lumination.co.uk/findlumination

Prices

All RRP prices are updated to match the most updated pricelist given by the manufactures. The specials are always taken from these prices.

Clean

We supply instructions on how to clean your products. Some products come with special items such as clothes to help with clean ups.

Can I use a dimmer?

All our fittings support dimmers with halogens and fluorescent bulbs. A large amount of our range does support LED dimming but only if it’s mentioned or you have a conversion kit.

How to do I install?

All our fittings are easy to install. Each one comes built, all you need to do is wiring them up. All our fittings come with an instructions guide.

Replacement Parts

You can find some replacements here- https://www.lumination.co.uk/otherlighting/replacementsIf the replacement you are looking for can’t be found here then please contact us.

Do you supply catalogues?

All our products are listed online. We stock from large public and private manufactures. If you don’t spot a product you’re after then you can contact us.

Do you have a shop?

Yes, we have four branches. The website offers items and prices which may not be matched instore.

Is buying online safe?

Yes, very. We use offsite payment gateways so we don’t store any of your payment details. As well our whole site is running though HTTPS which is shown by the green padlock.

Payments

We take either PayPal or UPG depending on your preference. You can pay by any of the following: Visa, Maestro, Mastercard, Delta, & Visa Electron.

We also take Payments by PayPal.You can find more information here - https://www.lumination.co.uk/payments

Do your prices include vat?

Yes, you can see the ex-vat of the product within the product page.

How long is delivery

Quick. If the product is in stock we aim to package it and send it out the same day with one-day delivery. Despite this we recommend a 5 day wait time.

Do I need an account

No, you can either sign up with us or go through the checkout as a guest.

When should I book my electrician?

We recommend waiting until the fitting arrives.

Do you offer quantity discounts?

Yes, we always have some form of discount running on the site.

Do I need to assist the delivery driver?

No. The driver will deliver it to your door, still packaged. He/she is not insured to take it inside your house or upstairs unfortunately. So, you will need to arrange getting the items where you need them.

What if I want to cancel my order?

Please fill in the return form and we will get back to you.Return form - https://www.lumination.co.uk/index.php?route=account/return/add

How should I return faulty goods?

You will need to contact us and we will make it as quick and easy for you to get a new fitting and us picking up the one old.

How can I pay?

You can pay by any of the following: Visa, Maestro, Mastercard, Delta, & Visa Electron. We also take Payments by PayPal.

When can I pay?

Payment is taken at the time of order.

Something else you're looking for?

Feel free to contact us:

Email: Sales@lumination.co.uk

Phone: 01823 618641

Or you can use the live chat or contact form.